Customer Success

YourCause Customer Success

We’re Here to Help You Change the World.

employees nonprofits a man and woman sitting and smiling at a tablet

Supporting all of your stakeholders

Admins

Wrap around support, powerful administrative functionality, and endless opportunities to connect, learn, and engage.

Employees

Intuitive functionality, transparent donation processing, and support available via live chat, phone,
or email.

Nonprofits

Transparent donor detail reports, free to use NPOconnect portal, and support available via live chat and email.

Get the Support and Resources You Need to Drive

Your Mission Forward with YourCause.

Wrap-Around Admin Support

Partnering with YourCause is so much more than purchasing a software solution. When you work with us, you’ll find that there is an entire customer experience engine designed to drive maximum value of your investment in your employee engagement programme.

Your Customer Success Manager is dedicated to understanding your unique needs, consulting on best practices, and helping you achieve your goals.

Our Admin Support team is ready to answer technical questions, ensuring prompt response and resolution.

Processing Services has a relentless focus on ensuring the timely and secure delivery of donations to millions of vetted nonprofit partners.

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Robust Administrative Functionality

With YourCause solutions, you’re in the driver’s seat! Take control and design a platform experience that meets your unique needs.

Multiple ways to brand and configure CSRconnect to reflect the spirit of your giving and volunteer programmes.

Countless possibilities to manage your GrantsConnect platform, your way.
Ideas portal and opportunities to collaborate with our Product team to drive innovation.

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Grow Skills and Careers

Learning Never Stops.

Master YourCause solutions with resources designed to keep you ahead of the curve.

Blackbaud University: Access our free online learning community of powerful training courses strategically built to improve the knowledge and skillsets of our customers.

Programme resources: From covering disaster relief to helping you plan for moments that matter like Earth Day, Black History Month and Giving Tuesday, we work to provide you with relevant & timely content.

Where you want to be

Community to Grow With.

Come be part of our Global Good Network, 500+ companies strong!

Hundreds of peers in our active online communities
Live events to fuel your impact and find your community, including bbcon and our annual Corporate Social Impact Summit.
Regular product update briefings, admin workshops, product advisory groups, and more to connect you with product development